Our customers are our No1 priority!

Our mission is to serve our customers and partners in the most effective and responsible way.

REPAIR TERMS
Product repair is always in accordance, with the fault reporting indicated by the Customer.

The product to be repaired must be accompanied by the purchase document
in order to prove the warranty period as well the RMA form.

The transfer to and from the technical department of the company is at the responsibility of the customer.

The transfer from and to the technical department of the Omikron Electronics
is done with the responsibility and expenses of the customer.
The products are always sent to Omikron Electronics, accompanied by a relevant consignment note,
(Dervenion 31a Poseidon, 14451, Metamorphosis Attica).

Delivery of devices for repair indicates unconditional acceptance of the terms of repair.

During the warranty period, the company will repair / replace the defective product
at its discretion, without additional labor and spare parts charges.

The company does not cover damages resulting from misuse
or interference / repair carried out by another technical department.
The warranty does not apply if the serial number of the product has been removed.

The date of validity of the warranty is the date of purchase and the proof or purchase invoice is set as proof.

Minimum charge (25 €)
The minimum charge includes checking & diagnosing device failure OUT OF WARRANTY,
which is prepaid and will be offset against the final repair cost.
In case the Customer does not accept the repair of the device,
then the device will be returned to its original state
and the minimum charge amount will not be refunded.
(Excludes products worth less than € 100 Retail Price).

In order to start the repair, approval and payment of the total amount is required,
within 5 days from the date of notification.

In rare cases that the cost of repair must be adjusted,
during the repair and depending on the nature of the error,
the repair process will be stopped
and there will be information on additional costs.
In any case, the terms of non-acceptance of costs apply.

In order for the product repair process to begin,
it must be acceptance of repair and payment of repair costs within 5 days.
Otherwise the device will be deemed unrepaired.

For products whose value does not exceed 100 € (Retail Price), the work charge will be 25 € + the value of the spare part.

In case the repaired or non-repaired product is not received by its owner within 3 months
from the notification of Omikron Electronics, (according to what is defined in the CONTACT section),
then the owner unconditionally agrees to the destruction of the product (or products),
and will have absolutely no claim or claim against the company.

Communication
When delivering products for inspection or repair, the customer accepts that the information
on any issue related to the provision of services by the technical department of Omikron Electronics,
regarding the repair of the products in the relevant ΔΧΣ1,
can be done by simple or registered letter as well as with a message to the postal or e-mail address
and the calling number he has declared.

Data loss
Device data during repair can be completely deleted.
Omikron Electronics bears absolutely no responsibility for data loss during the repair process.
You have the ultimate responsibility to maintain a secure copy of your data.
Alternatively, you can ask our company to back up.

The Company’s Pricing Policy may change without notice.

The above prices include VAT 24%.